Customer Support
At Her Haus Boutique, we pride ourselves on delivering not only high-quality fashion but also exceptional customer care. If you need assistance with your order, shipping, or any other questions, our support team is here to help.
📞 Contact Us
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Phone: (216) 319-0826
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Email: lynette@herhausboutique.com
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Address: 27091 Chardon Rd, Cleveland, OH 44143
🛍️ Order Support
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Order Tracking: Once your order has shipped, you will receive a tracking number via email. Please allow up to 24 hours for tracking updates.
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Order Changes: Because we process orders quickly, changes and cancellations cannot be made once your order is placed. Please double-check all details before checkout.
🚚 Shipping & Delivery
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Orders are processed Tuesday–Friday.
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Standard processing time: 2–4 business days after payment is received.
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Shipping method: USPS Priority Mail.
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Flat shipping rate: $15 for domestic orders.
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Please ensure your shipping address is correct at checkout to avoid delays.
🔄 Returns & Exchanges
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We offer returns for store credit only.
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No refunds, no exceptions.
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Items must be unworn, with tags attached, and returned within 7 days of delivery to be eligible for store credit.
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Customers are responsible for return shipping costs.
📦 Missing or Damaged Items
If your package arrives damaged or an item is missing, please contact us within 48 hours of delivery with your order number and photos so we can assist you promptly.
⏱ Customer Service Hours
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Tuesday – Friday: 10:00 AM – 6:00 PM (EST)
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Saturday – Monday: Closed (emails received during this time will be addressed on the next business day).
✨ Thank you for shopping with Her Haus Boutique! Our mission is to provide you with an effortless shopping experience and styles you’ll love.