Refund & Shipping Policy
CUSTOMER SERVICE
For all customer service inquiries please contact us at lynette@herhausboutique.com or call (216) 319-0826.
SHIPPING INFORMATION
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All items will be shipped within 2–4 business days from the receipt of payment, excluding holidays.
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We are not responsible for unexpected shipping delays caused by circumstances related to the courier itself.
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All domestic orders ship via USPS Priority. A flat shipping rate of $15 applies to domestic orders.
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If you would like to sign for your package(s), please notify us at the time of ordering.
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Online orders are fulfilled Tuesday–Friday. Please allow 1–3 business days for your order to be prepared.
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During sales (e.g., Black Friday & holiday promotions), please allow up to 5 business days for your order to be shipped.
You will receive tracking information on the day your order is shipped. Please allow up to 24 hours for tracking information to update. Delivery time starts 24 hours after your tracking number has been received.
We are only able to ship to the address provided at checkout.
ALL ORDERS ARE FINAL
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If the wrong address is entered at checkout and the package is returned to us, a $9 reshipment fee will be due prior to reshipment.
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Once an item has shipped, we are unable to make changes to the shipping address. Please contact USPS directly to make any updates.
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We cannot process refunds for items shipped to an incorrect address provided at checkout.
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If your tracking information states “notice left,” please contact USPS to reschedule delivery within 14 days. Otherwise, your item will be returned to us.
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If tracking shows “delivered” and you believe this is an error, please contact your local post office directly.
REROUTED PACKAGES
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We do not manually input addresses; shipping information is exported from one database to another. Please ensure your shipping address is correct when receiving your order confirmation email.
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If an address error is made, please email us within 8 hours of receiving your confirmation email.
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Once an order is processed for shipment, no changes can be made.
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If your order is returned to us and you choose not to pay the reshipment fee, a refund will not be issued.
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You will be contacted via email when your rerouted package is delivered and processed back into our warehouse.
RETURNS
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We offer returns for store credit only.
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No refunds, no exceptions.
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Once an order is placed, no changes or cancellations can be made.
THANK YOU FOR SHOPPING WITH HER HAUS BOUTIQUE!